Last Updated: September 2024
THE HVAC Cleaners (“THE HVAC Cleaners,” “we,” “us,” or “our”) recognizes the importance of protecting the privacy of our users (“users,” “you,” or “your”). We take your privacy seriously and are committed to safeguarding your information. This Privacy Policy outlines how THE HVAC Cleaners, including our affiliates and authorized agents, collects, uses, discloses, and protects your information when you visit our website at https://thehvaccleaners.com or interact with us through other channels, including:
By visiting https://thehvaccleaners.com or engaging with us via these channels, you agree to the practices outlined in this Privacy Policy and our Terms of Use. If you do not agree with these terms, please refrain from using our Site or services.
This Privacy Policy is subject to change without prior notice, so we encourage you to review it periodically to stay informed of any updates. Should you have any questions or concerns, please contact us at contact@thehvaccleaners.com.
When you register, make a purchase, place an order or request, sign up for our newsletter, respond to a survey or marketing communication, browse the Site, or use certain Site features, we may collect personal data from you. The types of personal information we collect depend on the product or service you have with us. This includes, but is not limited to:
Providing this information is necessary for us to offer our products and services. If you do not provide certain required information, we may not be able to fulfill your request.
In addition, we may request optional information such as your interests, preferences, age, gender, feedback, and survey responses to improve our understanding of our customers and enhance your experience. You may also voluntarily provide information when:
We may also collect information about you with appropriate permissions or as authorized by applicable law.
When you interact with the Site, we automatically collect certain information, referred to as “Usage Information,” from your device (e.g., computer, tablet, or mobile phone). Usage Information includes:
This information helps us analyze trends, understand user behavior, and improve our services. For details on how we collect and use this data, please see the section titled Cookies and Tracking.
We may also supplement the information you provide with data obtained from third parties or public sources. This includes:
This combined information allows us to better understand our audience, tailor our services, and provide you with a more personalized experience.
Our Site is not intended for children under the age of 13. If you are under 13, please do not provide any personal information to us. Instead, ask a parent or guardian to assist you.
If we become aware that we have inadvertently collected personal information from a child under 16 without verified parental consent, we will delete that information promptly.
If you believe we may have information about a child under 16, please contact us at contact@thehvaccleaners.com so we can address the matter.
Does this meet your expectations, or would you like adjustments?
Some features of our Site require you to create an account. To set up a secure account, you may use an email address and password. Alternatively, if available, you can use a single-sign-on service, such as Facebook or another social media platform, to register and log in.
By choosing to use a single-sign-on service, such as Facebook, you grant the platform permission to share specific profile information with us. This may include:
The information shared is determined by the privacy settings on your social media account and the permissions granted during the sign-on process. You can control the amount and type of information shared by adjusting your social media privacy settings.
You may provide information to be published or displayed on public areas of the Site or transmitted to other users or third-party sites. These contributions, referred to as “User Contributions,” are posted and shared at your own risk.
Please be aware:
By choosing to share User Contributions, you acknowledge and accept these risks.
We aim to display relevant ads and content on our Site, enhancing your experience while allowing us to provide much of our online content for free.
To deliver personalized content, services, communications, and targeted advertising, we use your information in various ways. This may include matching, combining, or linking the information we hold about you. For instance, we may link your contact or subscriber details with your activity on our Site, or across your devices using your email or social media logins. We also segment users based on factors such as age, gender, device details, or inferred interests. We collaborate with data management providers to assist with this process.
Additionally, we use your information for retargeting purposes. For example, you may see an advertisement on partner sites like Facebook for a product you recently viewed on our Site.
These activities involve the use of cookies and similar technologies. To learn more or opt out of targeted advertising, please refer to the section on Cookies and Tracking.
We utilize the information collected about you for the following purposes:
To register you as a new customer when you purchase a product or service or create an account on our site.
To process and deliver your order, manage payments, fees, and charges, and collect or recover money owed. We also provide services you requested during the information collection process.
To contact you about your account, subscription, or orders, and provide customer service by responding to your inquiries, concerns, or feedback through email, phone, SMS/text, mail, or other direct communications. We may notify you about significant changes to our terms or this Privacy Policy and send service-related communications or request feedback, such as reviews or surveys.
To enable participation in sweepstakes, contests, product trials, events, awards, surveys, polls, and quizzes and to deliver associated prizes, products, or awards.
To manage and safeguard our business operations and sites, including troubleshooting, testing, system maintenance, and support. We work to maintain network and system security, prevent fraud, and investigate breaches or illegal activities. Your identity may also be verified for secure access.
To analyze the effectiveness of marketing campaigns, including tracking open and click rates, and understand customer behavior and the revenue impact of our marketing strategies.
To provide targeted marketing via email, mail, phone, SMS/text, social media, and digital channels, such as Facebook Custom Audiences and Google Custom Match. We also recommend goods and services that may interest you.
To deliver and evaluate the performance of advertisements and content.
To personalize services, content, and communication, while tailoring advertisements to your interests.
To anonymize and aggregate data for insights that support selling advertising and evaluating partnerships.
To process your information and obtain credit approval for financing, if applicable.
Text communication opt-in details are solely used by us to communicate directly and are never shared with third parties.
Where we have the appropriate consents or as otherwise authorized by applicable law, we will use your information to market and advertise our products through various channels, including telephone (mobile and landline), post, electronic messaging (such as SMS and MMS), email, online platforms, or applications.
If you prefer not to receive direct marketing communications, you can opt out at any time by contacting us at info@thehvaccleaners.com or following the opt-out instructions in the relevant communication. Please note that opting out of marketing communications will not stop you from receiving service-related messages from us.
We share your personal data with third-party service providers for purposes outlined in this Privacy Policy, such as processing requests, orders, loan applications, services, or survey responses; supplying prizes for competitions; or obtaining additional information.
Your information may also be shared with advertisers, ad servers, ad networks, and content recommendation services to select, deliver, and personalize advertising and content both on our Site and selected partner sites. However, we do not share information that directly identifies you (such as your name, email address, address, or phone number). By interacting with or viewing an advertisement or content, third parties may assume you meet the targeting criteria used to display the content. We also share information with analytics and search engine providers to help improve and optimize our Site.
We do not control third parties’ collection or use of your information for interest-based advertising, but they may offer you choices to opt-out of this type of data collection.
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to info@thehvaccleaners.com. However, we do not currently sell data triggering that statute’s opt-out requirements.
In the event of a merger or acquisition, we may share your information with the acquiring business.
We reserve the right to disclose your personal data in order to comply with the law, applicable regulations, and government requests, to protect our operating systems and the integrity of our services, to enforce our Terms of Use and other agreements, including for billing and collection purposes, and to protect the rights, property, or safety of THE HVAC Cleaners, our customers, or others. This may include exchanging information with other companies and organizations for fraud prevention, data security protection, and credit risk reduction.
We employ reasonable and appropriate security measures, including physical, electronic, and procedural safeguards, to protect your personal data in compliance with applicable security requirements, including US federal and state regulations. However, please note that the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data when transmitted to our Site. Any transmission of your personal data is at your own risk, and THE HVAC Cleaners is not responsible for any security breaches or actions by third parties who may receive the information.
We are required by law to retain certain information about our customers, such as financial and transaction-related data, for seven years after they cease being customers for tax purposes.
The duration for which we retain your data depends on the context of the services we provide and our legal obligations. We consider factors such as the amount, nature, and sensitivity of your data, the potential risk or harm from unauthorized use or disclosure, the purposes for which we process the data (and whether those purposes can be achieved through other means), and applicable legal rules and requirements when determining how long we retain your information.
Our Site is hosted in the United States, and we conduct all our business from our office in the USA. We use industry-standard encryption and authentication tools to secure your personal data. When we collect your personal data through our Site, we encrypt it before it travels over the Internet using established security protocols for online transactions. Additionally, we implement secure routers and firewalls to ensure the safety of your personal information.
However, please be aware that while we take measures to protect your data, we cannot fully guarantee the security of data transmission over the Internet due to its inherent nature. We strongly recommend that you protect any passwords associated with our Site and avoid sharing them. Always log out of the Site when you’re finished, especially if you’re using a shared or public computer.
Like many other websites, we use cookies, web beacons, dynamic number insertion, and other similar technologies on our Site, applications, and communications. Cookies are small pieces of data stored on your device that are transferred to your computer’s hard drive via your browser. These help us understand how you use our services, enhance your experience, personalize content, and optimize our marketing efforts. They also allow us to gather aggregate data about site traffic and interactions, helping us improve future site experiences and tools.
These technologies do not collect personally identifiable information such as your name, email, address, or phone number. All cookies are set on our Site’s domain, and we do not track users across multiple domains.
We may also use IP addresses and web server log files to analyze trends, administer the Site, track user movements, identify keywords, and gather broad demographic information. In areas requiring registration or account signup, we may use this information for security or monitoring purposes, though we don’t guarantee ongoing monitoring.
You can manage cookie preferences by adjusting your browser settings. If you choose not to accept cookies, your experience on our Site and others may be limited, and some features might not work as expected.
Additionally, we may use cookies and similar technologies to collect information about your online activities across third-party websites (like Google or Facebook) for behavioral tracking. As there is no universal standard for interpreting Do Not Track (DNT) signals, we do not currently respond to DNT requests.
The automatically collected information does not include personal data but may be linked to personal information we gather from other sources. This helps us improve our Site, deliver better services, and offer a more personalized experience by enabling us to:
You agree that the laws of the state of Florida will govern this Privacy Policy and any claims or disputes you may have against us, without regard to Florida’s conflict of laws rules. The parties acknowledge that this Privacy Policy is part of a transaction involving interstate commerce. In the case of arbitration under this Privacy Policy, it will be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16).
Furthermore, you agree that any disputes or claims not subject to arbitration will be resolved in a court located in Broward County, Florida. You consent to the personal jurisdiction of such courts for the purpose of litigating any such disputes or claims. By agreeing to this Privacy Policy, you are:
We regularly review and update this Privacy Policy to reflect any changes in our privacy practices. Any updates will be posted on this page, so you can always stay informed about the information we collect, how we use it, and under what circumstances we may disclose it.
Copyright © 2024 - The Hvac Cleaners